Terms of Service& Health Information Disclaimer

1. Educational Service Only

This platform provides health information organization and educational content only. All information should be discussed with licensed healthcare providers before making any health decisions.

2. Not a Medical Device

Under Health Canada's Medical Device Regulations (SOR/98-282), this platform:

• Does NOT make clinical decisions or diagnoses
• Does NOT provide personalized medical recommendations
• Does NOT replace professional medical consultation
• Does NOT monitor health conditions in real-time

3. AI Services & Third-Party Processing

Proactives uses artificial intelligence services provided by the following third parties to analyze, organize, and summarize your health documents:

• OpenAI (GPT models)
• Anthropic (Claude models)
• Microsoft Azure AI in Canada (document intelligence, identifier detection, and approved Canadian processing)

4. Identifier-Minimization Process

Before patient-derived content is sent to OpenAI or Anthropic in the United States, our Canadian privacy boundary removes or replaces:

• Full names and initials
• Dates of birth, admission dates, and other identifying dates
• Addresses, postal codes, and phone numbers
• Health card numbers and other government identifiers
• Medical record numbers and account numbers
• Email addresses and IP addresses

Identifier-minimized clinical content (for example lab values, medication names and conditions) is transmitted for AI processing and remains protected as personal health information. Raw documents and reversible token maps remain in approved Canadian services.

5. Data Residency

Raw uploaded documents, core clinical records, Canadian model-safe artifacts, and reversible token maps are stored in approved Microsoft Azure services in Canada. Identifier-minimized content sent to OpenAI or Anthropic is processed in the United States and may retain residual re-identification risk. Other operational service locations are described in the applicable privacy notice rather than implied by this health-record boundary.

6. Your Responsibilities

By using this service, you acknowledge that:

• You will consult healthcare providers for all medical decisions
• Information provided is for educational purposes only
• You will not use this platform for emergency medical situations
• You are responsible for verifying all information with qualified professionals
• You understand that AI-generated content may contain errors or omissions

7. Not for Emergencies

This service is not designed for emergency medical situations. If you are experiencing a medical emergency, call 911 or your local emergency services immediately.

8. Limitation of Liability

Proactives Health provides this service on an “as is” and “as available” basis. We make no warranties, expressed or implied, regarding the accuracy, completeness, or reliability of any information provided through the platform. In no event shall Proactives Health, its officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of the service.

9. Governing Law

These terms shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to its conflict of law provisions. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Ontario.